Please note that JavaScript and style sheet are used in this website,
Due to unadaptability of the style sheet with the browser used in your computer, pages may not look as original.
Even in such a case, however, the contents can be used safely.
DFAT selects NEC Australia for ICT Global Support Centre Services
Melbourne,Tokyo and Hong Kong, 17 August 2015 – NEC Australia, along with NEC Corporation, today announced that it has won the Australian Department of Foreign Affairs and Trade (DFAT) ICT Global Support Centre Services contract.
Under the four-year contract, NEC Australia will assume responsibility for DFAT’s Global Support Centre Services supporting 12,000 users at 160 sites globally.
DFAT is responsible for developing and implementing foreign, trade and development policy. The department maintains the Government’s global classified communications system and delivers ICT services to over 51 agencies in Australia.
Through the Global Support Centre at DFAT, NEC Australia will become the first point of contact for ICT services for the department. At the same time, NEC Australia will undertake a body of work to improve DFAT’s ICT service capabilities through the delivery of a new IT service management tool and the introduction of industry standard service delivery processes.
“NEC Australia is committed in this project to improving the end user experience of department and agency users and we are confident that we can deliver the required outcomes,” said Mike Barber, Executive Director of IT Services at NEC Australia.
NEC has broad experience in transitioning and steering managed ICT services for many large Australian enterprise and government clients, including the South Australian Government, Northern Territory Government, the Department of Defence and Department of Parliamentary Services.
“Our record for service excellence and close cooperation with existing partners in Federal and State Governments is evident within our long list of existing customers,” said Tetsuro Akagi, Managing Director, NEC Australia.
NEC Australia already manages more than 4,800 servers, 75,000 desktops and over 500,000 end-points at 1,340 locations across Australia.
“In order to maintain this leading reputation, we continue our investment in advanced systems and processes. These investments build on our existing capability and experience to ensure we can deliver results,” Mr Akagi added.
NEC and its partners are aligned to work in partnership with DFAT, taking a single-minded approach towards meeting the department’s requirements. Mike Barber stated that “NEC is investing and committing our best resources to make this partnership a success.”
Established in 1984, NEC Hong Kong Limited has been rapidly expanding its activities to meet growing customer demands in Hong Kong, Macau and mainland China. Dedicated to information and communication technologies (ICT), NEC is a recognized leader in providing one-stop solutions for biometric, public safety, energy saving, fleet management, cloud computing, telecommunication, network infrastructure and managed services. In addition, NEC provides advanced display & visual products, server & storage, telecommunication and networking solutions. With a comprehensive range of technical experts and resources, NEC offers professional tailored solutions to meet the dynamic needs of customers in various industries. With our extensive products and services, we continuously deliver business value to customers globally. NEC is the one-stop answer for innovative technological excellence. For enquiry, please call (+852) 2733 5533 or visit http://hk.nec.com/.
Based on its Mid-term Management Plan 2015, the NEC Group globally provides “Solutions for Society” that promote the safety, security, efficiency and equality of society. Under the company’s corporate message of “Orchestrating a brighter world,” NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. For more information, please visit http://hk.nec.com/en_HK/global/about/solutionsforsociety/message.html.
NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. ©2015 NEC Corporation.
