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NEC Launches Next Generation UNIVERGE SV9000 Series
*** For immediate use 28 January 2015
Hong Kong – January 28, 2015 – NEC announced today the launch of the UNIVERGE SV9000 series in Hong Kong. NEC’s new UNIVERGE SV9100 and SV9300 appliances and the virtualized SV9500 represent the next generation of the company’s SV8100, SV8300 and SV8500 on-premises telephony platforms for small to large businesses. The three new platforms are designed as simpler, all-in-one solutions that come with embedded applications for unified messaging, mobility and unified communications, reducing the number add-on cards as required by the earlier SV8000 models. With the SV9000 platforms, a number of capabilities come standard with the base system, including voicemail, voicemail to email integration, mobile twinning, IP endpoint support and PC-based call management, while additional unified communications functionality is built-in and easily license-activated.
The new models are generally available worldwide and include the UNIVERGE SV9100 as the next version of the company’s premises-based SV8100 telephony platform for small and mid-sized businesses (SMBs); SV9100 can handle as many as 896 users in a full configuration. The SV9300 replaces the SV8300 and scales to meet the needs of mid-size organizations with up to 2,048 users. For the larger enterprise running a VMware virtualized environment, the new UNIVERGE SV9500 will handle 4,000 users per system or 192,000 networked users at maximum capacity (the software can also be preinstalled on an NEC server or comes as a telephony appliance).
NEC is addressing its current customer base with the next generation SV9000 hardware/software platforms, as well as specific vertical markets, including hospitality, healthcare and education. Targeted solutions now available from NEC include a UC Attendant for Hospitality (combines NEC’s UC Attendant with Newmarket’s Hotel Service Optimization System or HotSOS into a single user interface), a TeleCare solution (virtual exam room) that integrates GoogleGlass, and cloud-based content management and collaboration solution (CCM) for schools (the K-12 industry).
At the same time, NEC has been clear about its commitment to the future of communications, a future that is less about physical equipment and more about software, open standards, virtualization and the cloud. This includes the company’s UNIVERGE 3C software-based unified communications and collaboration solution, a natural fit for virtualized and distributed IT environments where voice can run as an application over a data network. The UNIVERGE 3C software is also the core of NEC’s UNIVERGE Cloud Services offer introduced in 2013.
Below are highlights of the new UNIVERGE SV9100 for SMBs. Look for more on the SV9300 and SV9500 in an upcoming issue.
UNIVERGE SV9100 for SMBs
UNIVERGE SV9100 builds on NEC’s earlier SV8100 platform designed for SMBs. Greater scale, an enhanced user experience with built-in voicemail, unified messaging and unified communications and a new license concept are among the improvements.
Scale. The SV9100 comes in two server models. The SV9100”E” (Expanded) is an IP/TDM appliance that scales to handle 896 users (about 1,300 ports), up from 512 users with the earlier SV8100. The SV9100”S” (Small) is designed as a cost effective, TDM-focused option for smaller businesses with up to 48 users. Up to 50 SV9100 systems can be networked via NEC’s NetLink IP network license for full feature transparency among locations (maximum network capacity is capped at 896 users; previously, NetLink connected up to 16 SV8100 systems and 512 users). Like the earlier SV8100, the SV9100 systems can also be networked to other NEC systems using NEC's Key-Common Channel Interoffice Signaling (K-CCIS) that enables some feature transparency.
User License Packages. The SV9100 solution introduces a new licensing concept with embedded, license-activated capabilities. Customers choose from Standard User and Premium User license packages to activate the desired feature sets. The Standard User license includes voicemail, unified messaging, mobile twinning, a Windows-based UC client with Microsoft Outlook integration and a UC Web client for Mac or remote PC users. Premium User licensing includes all of the Standard capabilities, plus opens up support for a UC Attendant, CRM integration and ACD (up to 512 agents, 64 groups). Optionally, customers can add a meet-me conference bridge, Web conferencing, contact center and real-time reporting functionality with add-on hardware.
Built-in UC. Perhaps the biggest difference from the earlier SV8100 platform is the inclusion of NEC’s UC Suite for all users (Standard and Premium licenses). An external server or internal blade server is still required as with the earlier SV8100, but the UC feature set is available for all users and is no longer a costly per-user option. UC Suite enables PC-based call management (Windows), including call control (such as answer, transfer and conference), directory access, real-time presence status information, call logging, Microsoft Outlook, CRM and ACD integration and a softphone capability for making and receiving calls directly through the PC. There is also a UC Web Client with similar functionality for handling incoming and outgoing calls through a Web browser interface, an option for remote users and Apple Mac users.
New User Devices. NEC began beta trials in mid-November of a new color touch-screen phone called the UT880 that combines a traditional desktop phone and an Android tablet into one device. Notable features include Bluetooth headset support, a built-in camera with video capabilities and access to an “app store” where end users will be able to buy and download software updates, features and applications. Users will also be able to create custom business applications that can improve their business processes.
The company has also updated its desk phone portfolio with features over and above earlier phones. A new Linux-based DT800 IP Series includes three models (with options of 12-, 24- and 32-buttons or Desi-less) with color displays and support for Gigabit Ethernet connectivity among other popular features. New DT400 digital telephones (with options of 2-, 6-, 12-, 24- and 32-buttons or Desi-less) are also available.
SV8100 Migration
Since NEC is not planning any new releases of the SV8100 system, current customers will need to upgrade their system to take advantage of the latest capabilities and user devices. To make the transition as smooth as possible, customers can retain the SV8100 chassis and most blades and telephones, replacing only the CPU. NEC is also offering a database transfer program, trade-in promotions and customizable SV9100 Starter Bundles in 6- or 12-phone packages.
Established in 1984, NEC Hong Kong Limited has been rapidly expanding its activities to meet growing customer demands in Hong Kong, Macau and mainland China. Dedicated to information and communication technologies (ICT), NEC is a recognized leader in providing one-stop solutions for biometric, public safety, energy saving, fleet management, cloud computing, telecommunication, network infrastructure and managed services. In addition, NEC provides advanced display & visual products, server & storage, telecommunication and networking solutions. With a comprehensive range of technical experts and resources, NEC offers professional tailored solutions to meet the dynamic needs of customers in various industries. With our extensive products and services, we continuously deliver business value to customers globally. NEC is the one-stop answer for innovative technological excellence. For enquiry, please call (+852) 2733 5533 or visit www.nec.com.hk.
Based on its Mid-term Management Plan 2015, the NEC Group globally provides “Solutions for Society” that promote the safety, security, efficiency and equality of society. Under the company’s corporate message of “Orchestrating a brighter world,” NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. For more information, please visit http://hk.nec.com/en_HK/global/about/solutionsforsociety/message.html.
NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. ©2015 NEC Corporation.
Hong Kong – January 28, 2015 – NEC announced today the launch of the UNIVERGE SV9000 series in Hong Kong. NEC’s new UNIVERGE SV9100 and SV9300 appliances and the virtualized SV9500 represent the next generation of the company’s SV8100, SV8300 and SV8500 on-premises telephony platforms for small to large businesses. The three new platforms are designed as simpler, all-in-one solutions that come with embedded applications for unified messaging, mobility and unified communications, reducing the number add-on cards as required by the earlier SV8000 models. With the SV9000 platforms, a number of capabilities come standard with the base system, including voicemail, voicemail to email integration, mobile twinning, IP endpoint support and PC-based call management, while additional unified communications functionality is built-in and easily license-activated.
The new models are generally available worldwide and include the UNIVERGE SV9100 as the next version of the company’s premises-based SV8100 telephony platform for small and mid-sized businesses (SMBs); SV9100 can handle as many as 896 users in a full configuration. The SV9300 replaces the SV8300 and scales to meet the needs of mid-size organizations with up to 2,048 users. For the larger enterprise running a VMware virtualized environment, the new UNIVERGE SV9500 will handle 4,000 users per system or 192,000 networked users at maximum capacity (the software can also be preinstalled on an NEC server or comes as a telephony appliance).
NEC is addressing its current customer base with the next generation SV9000 hardware/software platforms, as well as specific vertical markets, including hospitality, healthcare and education. Targeted solutions now available from NEC include a UC Attendant for Hospitality (combines NEC’s UC Attendant with Newmarket’s Hotel Service Optimization System or HotSOS into a single user interface), a TeleCare solution (virtual exam room) that integrates GoogleGlass, and cloud-based content management and collaboration solution (CCM) for schools (the K-12 industry).
At the same time, NEC has been clear about its commitment to the future of communications, a future that is less about physical equipment and more about software, open standards, virtualization and the cloud. This includes the company’s UNIVERGE 3C software-based unified communications and collaboration solution, a natural fit for virtualized and distributed IT environments where voice can run as an application over a data network. The UNIVERGE 3C software is also the core of NEC’s UNIVERGE Cloud Services offer introduced in 2013.
Below are highlights of the new UNIVERGE SV9100 for SMBs. Look for more on the SV9300 and SV9500 in an upcoming issue.
UNIVERGE SV9100 for SMBs
UNIVERGE SV9100 builds on NEC’s earlier SV8100 platform designed for SMBs. Greater scale, an enhanced user experience with built-in voicemail, unified messaging and unified communications and a new license concept are among the improvements.
Scale. The SV9100 comes in two server models. The SV9100”E” (Expanded) is an IP/TDM appliance that scales to handle 896 users (about 1,300 ports), up from 512 users with the earlier SV8100. The SV9100”S” (Small) is designed as a cost effective, TDM-focused option for smaller businesses with up to 48 users. Up to 50 SV9100 systems can be networked via NEC’s NetLink IP network license for full feature transparency among locations (maximum network capacity is capped at 896 users; previously, NetLink connected up to 16 SV8100 systems and 512 users). Like the earlier SV8100, the SV9100 systems can also be networked to other NEC systems using NEC's Key-Common Channel Interoffice Signaling (K-CCIS) that enables some feature transparency.
User License Packages. The SV9100 solution introduces a new licensing concept with embedded, license-activated capabilities. Customers choose from Standard User and Premium User license packages to activate the desired feature sets. The Standard User license includes voicemail, unified messaging, mobile twinning, a Windows-based UC client with Microsoft Outlook integration and a UC Web client for Mac or remote PC users. Premium User licensing includes all of the Standard capabilities, plus opens up support for a UC Attendant, CRM integration and ACD (up to 512 agents, 64 groups). Optionally, customers can add a meet-me conference bridge, Web conferencing, contact center and real-time reporting functionality with add-on hardware.
Built-in UC. Perhaps the biggest difference from the earlier SV8100 platform is the inclusion of NEC’s UC Suite for all users (Standard and Premium licenses). An external server or internal blade server is still required as with the earlier SV8100, but the UC feature set is available for all users and is no longer a costly per-user option. UC Suite enables PC-based call management (Windows), including call control (such as answer, transfer and conference), directory access, real-time presence status information, call logging, Microsoft Outlook, CRM and ACD integration and a softphone capability for making and receiving calls directly through the PC. There is also a UC Web Client with similar functionality for handling incoming and outgoing calls through a Web browser interface, an option for remote users and Apple Mac users.
New User Devices. NEC began beta trials in mid-November of a new color touch-screen phone called the UT880 that combines a traditional desktop phone and an Android tablet into one device. Notable features include Bluetooth headset support, a built-in camera with video capabilities and access to an “app store” where end users will be able to buy and download software updates, features and applications. Users will also be able to create custom business applications that can improve their business processes.
The company has also updated its desk phone portfolio with features over and above earlier phones. A new Linux-based DT800 IP Series includes three models (with options of 12-, 24- and 32-buttons or Desi-less) with color displays and support for Gigabit Ethernet connectivity among other popular features. New DT400 digital telephones (with options of 2-, 6-, 12-, 24- and 32-buttons or Desi-less) are also available.
SV8100 Migration
Since NEC is not planning any new releases of the SV8100 system, current customers will need to upgrade their system to take advantage of the latest capabilities and user devices. To make the transition as smooth as possible, customers can retain the SV8100 chassis and most blades and telephones, replacing only the CPU. NEC is also offering a database transfer program, trade-in promotions and customizable SV9100 Starter Bundles in 6- or 12-phone packages.
***
About NEC Hong Kong LimitedEstablished in 1984, NEC Hong Kong Limited has been rapidly expanding its activities to meet growing customer demands in Hong Kong, Macau and mainland China. Dedicated to information and communication technologies (ICT), NEC is a recognized leader in providing one-stop solutions for biometric, public safety, energy saving, fleet management, cloud computing, telecommunication, network infrastructure and managed services. In addition, NEC provides advanced display & visual products, server & storage, telecommunication and networking solutions. With a comprehensive range of technical experts and resources, NEC offers professional tailored solutions to meet the dynamic needs of customers in various industries. With our extensive products and services, we continuously deliver business value to customers globally. NEC is the one-stop answer for innovative technological excellence. For enquiry, please call (+852) 2733 5533 or visit www.nec.com.hk.
Based on its Mid-term Management Plan 2015, the NEC Group globally provides “Solutions for Society” that promote the safety, security, efficiency and equality of society. Under the company’s corporate message of “Orchestrating a brighter world,” NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. For more information, please visit http://hk.nec.com/en_HK/global/about/solutionsforsociety/message.html.
NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. ©2015 NEC Corporation.
